NANJING MAXON O.E. TECH. CO., LTD operates mxcomm.cn and uses MAXON as a brand for its industrial wireless communication business. In this policy, “MAXON,” “we,” “us,” and “our” refer to this company.

This policy describes personal information handling in connection with our website, product inquiries, technical support, and website AI assistant. Privacy questions and requests can be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..

MAXON Gmail is the name of our Google authorization application used for the email notification function supporting our website AI assistant. When a customer leaves contact details in the assistant, this function sends our team an inquiry notification through an authorized Gmail account, including the contact details and the full conversation transcript available to the workflow at that time.

The connected Gmail integration has permissions covering message retrieval and search, sending messages, creating and listing drafts, adding draft attachments, sending drafts, and applying or removing message labels. These permissions can allow access to email headers, message bodies, attachments, and draft content in the connected account. The inquiry notification workflow described here uses the sending function. Granting a permission does not mean that every supported operation is performed for each inquiry.

1. Company and Brand Identity

This policy concerns NANJING MAXON O.E. TECH. CO., LTD and the services identified here. It does not describe the privacy practices of other businesses using the same or a similar name. A shared name does not, by itself, establish affiliation, sponsorship, or endorsement.

2. Information Involved

When you contact us, we receive the information you provide, which may include your name, email address, company, country, telephone number, WhatsApp number, product interests, quantities, and application requirements.

Messages submitted through our inquiry channels and AI assistant may contain personal information. Chat processing can include the current message, conversation history, generated responses, and conversation or visitor identifiers.

Website and supporting services may process technical records such as IP addresses, browser information, access times, page interactions, and error logs, depending on the feature used.

Please avoid submitting passwords, industrial network credentials, sensitive personal information, or confidential third-party materials through public forms or the AI assistant.

3. Purposes of Processing

Information is used as relevant to the interaction to answer questions, discuss product suitability, prepare requested quotations, follow up on inquiries, provide support, operate the website and assistant, investigate technical problems, and address misuse or legal obligations.

Website analytics can help us understand visits and interactions. Cookies and related technologies are discussed below.

Providing contact or project information is voluntary unless identified as necessary for a particular request. Without sufficient information, we may be unable to reply outside the chat or prepare a useful quotation.

4. Grounds for Processing and Your Choices

The applicable legal basis depends on the activity and the law governing it. Where recognized by applicable law, legitimate interests in responding to business inquiries and protecting services may support those activities, subject to the required assessment of individual rights. Processing necessary to enter into or perform a contract with an individual, or to meet a legal obligation, is addressed on that basis where its conditions are met. Activities requiring consent must be supported by the relevant consent.

Sending an inquiry is not, by itself, consent to unrelated marketing. If you receive marketing communications, you may request that they stop by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. Withdrawing marketing permission does not prevent necessary replies to your requests or communications about an existing transaction.

Where processing relies on consent, you may withdraw it by contacting us. Withdrawal does not retrospectively invalidate processing lawfully performed before it. This policy is an explanation of processing, not blanket consent to every activity described.

5. AI Assistance and Human Follow-Up

The AI assistant operates on a third-party cloud application platform and uses third-party AI model services to process messages and generate responses. Relevant messages, conversation context, and retrieved technical information are sent to the services involved in answering your question. Conversation records are stored in the cloud application platform and may be reviewed by workspace members whose permissions allow access.

When you provide contact details in the assistant, our follow-up workflow sends an email notification to our team through Gmail. This notification includes your contact details and the full conversation transcript available to the workflow at that time, which may include earlier messages and information you supplied before leaving your contact details.

Persons with access to the relevant application records or recipient mailboxes may therefore be able to review that information. Mailbox access can include delegated access and access to copies delivered through configured forwarding rules. Access at service providers is governed by their applicable service arrangements and controls.

Provider practices concerning retention, human review, and model improvement vary by service, account configuration, and applicable terms. This policy does not represent that all providers exclude inputs and outputs from model training or improvement. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. for information about the providers and arrangements supporting the service you use.

The assistant provides general information and may make mistakes. Confirm product specifications, certification status, pricing, and application requirements with our team.

6. Service Providers and Other Recipients

Relevant recipient categories include website and cloud hosting providers, AI application and model providers, search and retrieval services, email and business communication providers, and analytics providers. The information involved depends on the task each service performs.

Personnel handling sales inquiries or support may review information needed for that work. Disclosure may also be necessary to comply with applicable legal requirements or to establish, exercise, or defend legal claims.

This description does not replace a more specific recipient notice or separate consent where required by applicable law.

7. Cookies and Browser Storage

Cookies and similar technologies can support website functions, preferences, session continuity, and analytics. The website and embedded services may use both their own storage and technologies supplied by third parties.

We use Google Analytics to understand website visits and interactions. This service uses cookies and processes information such as pages visited, browser and device details, and visitor and session identifiers. You can restrict or delete cookies through your browser settings, although this may affect website functionality and may not prevent all analytics requests. Deleting cookies does not remove information already collected. For details about Google's data practices, see How Google uses information from sites or apps that use its services. For privacy questions or requests, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

8. International Processing

Our company and service providers may process information in countries other than your own. Processing locations depend on the hosting, model, communication, and other services involved.

International processing remains subject to applicable requirements concerning notices, legal mechanisms, safeguards, and consent. This policy does not itself establish a transfer mechanism or replace any additional disclosure required for a particular transfer. You may request information about relevant recipients and processing locations at This email address is being protected from spambots. You need JavaScript enabled to view it..

9. Retention

Our retention principle is to keep personal information for the period necessary for the purpose involved, subject to applicable legal requirements.

Chat records are retained in the cloud application platform for inquiry follow-up, support, and service operation. When a contact notification is sent, a separate copy of the transcript is retained in email. Ending a conversation or closing the browser does not automatically delete these records. There is no single fixed automatic deletion period stated for all of these copies.

For inquiries and quotations, relevant factors include whether the inquiry remains active, whether follow-up is requested, and whether a resulting transaction requires continued records. For chat and technical records, factors include support needs, incident investigation, service operation, and provider retention arrangements. Records required for a legal obligation or dispute may need to be retained for that purpose.

The assistant does not currently offer a browser-based chat deletion feature. To request deletion of your personal information, contact This email address is being protected from spambots. You need JavaScript enabled to view it.. We assess requests across the relevant application records, email notifications, provider logs, and backups, and explain any applicable exceptions or limits in our response.

10. Security

Protecting personal information requires technical and organizational measures appropriate to the processing involved. No website, transmission method, or storage system can guarantee absolute security.

If you suspect unauthorized access to information submitted through our services, contact This email address is being protected from spambots. You need JavaScript enabled to view it.. Avoid including passwords or other credentials in your report.

11. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of information; restrict or object to processing; withdraw consent; and complain to a competent data protection authority.

Send your request to This email address is being protected from spambots. You need JavaScript enabled to view it. and provide enough information to identify the relevant interaction. We may request proportionate verification of identity. Requests are handled within applicable legal deadlines, subject to the conditions and exceptions provided by law.

12. Children and External Websites

Our website is intended for business and professional use, not for children. If you believe a child has provided personal information, contact us so that the matter can be assessed.

External websites have their own operators and privacy practices. Our disclosures to providers supporting this website remain addressed by the relevant sections of this policy.

13. Updates and Contact

We may revise this policy when our services or information practices change. The version date identifies the text being viewed. Material changes may require additional notice or consent under applicable law.

Company: NANJING MAXON O.E. TECH. CO., LTD
Brand: MAXON
Website: mxcomm.cn
Privacy contact: This email address is being protected from spambots. You need JavaScript enabled to view it.